Shipping policy

Shipping Policy

We want your order to arrive safely, securely and without any surprises along the way. Below you’ll find everything you need to know about processing, delivery and tracking your Prestige Customs order.

Order Processing

Every order is prepared specifically for you before dispatch.

Standard, non-personalised orders are usually processed within 2–4 calendar days.

Personalised and made-to-order products usually require 3–5 business days in total for preparation, including any engraving, printing or other custom production. This 3–5 business day production period replaces the standard 2–4 calendar day processing period and is not additional to it.

Once your order is ready and has been dispatched from our fulfilment facility, you’ll receive a Shipping Confirmation containing your tracking details.

During particularly busy periods, preparation may take a little longer. We’ll contact you if we expect a significant delay to your order.

Delivery

We currently deliver to the United Kingdom, United States, Canada, Australia and selected destinations throughout Oceania.

Our estimated delivery times after dispatch are:

Destination	Estimated Delivery
United Kingdom	5–12 calendar days
United States	8–15 calendar days
Canada	10–15 calendar days
Australia	8–15 calendar days
Oceania, including New Zealand	8–15 calendar days

Free shipping is available to the United Kingdom, United States, Canada and Australia.

For New Zealand and other supported destinations in Oceania, any applicable shipping charge will be clearly displayed at checkout before payment.

Delivery estimates begin once your parcel has been dispatched and do not include processing or personalised production time.

Remote locations, customs procedures, local postal services, severe weather and other circumstances outside our control may occasionally affect delivery times.

Personalised Orders

Our personalised pieces are made to order.

Depending on the product, your item may require engraving, printing or another form of custom production before dispatch. Personalised orders normally require 3–5 business days in total for preparation and production.

This production period is the processing period for your personalised order. It is not added on top of the standard 2–4 calendar day processing period.

Your regional delivery estimate begins once production is complete and your parcel has been dispatched.

Tracking Your Order

You’ll receive an Order Confirmation shortly after placing your order. This confirms that we have received your order and is not a dispatch notification.

Once your parcel has actually been dispatched, we’ll send you a Shipping Confirmation containing your tracking information.

You can then follow your parcel's progress through the Track Order page on our website.

Tracking information may take 24–48 hours after dispatch to begin displaying updates. This is normal while the parcel enters the courier network.

Customs & Import Charges

International orders may occasionally be subject to customs duties, import taxes or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the recipient and are not included in the price paid to Prestige Customs.

Customs procedures may also cause additional delivery time outside our control.

Lost or Damaged Orders

If your parcel appears to be lost, arrives damaged, or you experience another delivery problem, please contact us at info@prestigecustoms.store.

If your order arrives damaged, please keep the item and its original packaging. We may ask you to provide photographs of the item, packaging or shipping label so that we can investigate the issue.

We’ll review the circumstances, help identify the relevant tracking and courier information, and advise you of the appropriate next steps.

Where a lost or damaged order qualifies for a refund or replacement under our Refund Policy, we’ll arrange the appropriate resolution in accordance with that policy.