Shipping Policy

We want your order to arrive safely, securely and without any surprises along the way. Below you’ll find everything you need to know about processing, delivery and tracking your Prestige Customs order.

Order Processing

Every order is prepared specifically for you before dispatch.

Standard orders are usually processed within 2–4 calendar days. Personalised and made-to-order items may require 3–5 business days for engraving, printing or production.

Once your order is ready, it will be dispatched from our fulfilment facility and you’ll receive a shipping confirmation with your tracking details.

During particularly busy periods, preparation may take a little longer. We’ll contact you if we expect a significant delay to your order.

Delivery

We currently deliver to the United Kingdom, United States, Canada, Australia and selected destinations throughout Oceania.

Our estimated delivery times after dispatch are:

Free shipping is available to the United Kingdom, United States, Canada and Australia.

Any applicable delivery charge for other destinations will be shown at checkout before payment.

Delivery estimates do not include order processing or production time. Remote locations, customs procedures, local postal services, severe weather and other circumstances outside our control may occasionally affect delivery.

Personalised Orders

Our personalised pieces are made to order.

Depending on the product, your item may require engraving, printing or other custom production before it can be dispatched. Please allow approximately 3–5 business days for this process.

Your normal regional delivery estimate begins once production is complete and the parcel has been dispatched.

Tracking Your Order

You’ll receive an Order Confirmation shortly after placing your order.

Once your parcel has been dispatched, we’ll send you a Shipping Confirmation containing your tracking information. You can then follow its progress through the Track Order page on our website.

Tracking may take 24–48 hours after dispatch to begin displaying updates. This is normal while the parcel enters the courier network.

Customs & Import Charges

International orders may occasionally be subject to customs duties, import taxes or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the recipient and are not included in the price paid to Prestige Customs. Customs procedures can also cause additional delivery time outside our control.

Lost or Damaged Orders

If your parcel appears to be lost, arrives damaged, or you experience another delivery problem, please contact us at info@prestigecustoms.store.

Please keep the item and its original packaging if your order arrives damaged, as photographs or packaging details may be required while the issue is investigated.

We’ll help you identify the relevant tracking and courier information and advise you on the appropriate next steps.

Need Help?

If you have a question about an order, personalised item or delivery, our Customer Support team will be happy to help.

Email: info@prestigecustoms.store